Managing Successful Programmes. 2007 Edition. Office of Government Commerce (OGC) . 2007. Combining rigor and flexibility, MSP helps all organizations - public sector and private, large and small - achieve successful outcomes from their program management time and time again. With change a pressing reality for all organizations, successful program management has never been more vital to success. Organizations must respond as new processes or services are introduced, supplier relationships alter and structures adapt to market forces or legislation.
At the same time, all organisations strive to achieve excellence by improving practices, offering better services, preparing more effectively for the future and encouraging innovation. But change always creates new challenges and risks. Inevitably there will be interdependencies to manage and conflicting priorities to resolve as the organisation adapts not just to a new situation internally but to the constantly shifting world outside.
To enable organisations to manage their programmes successfully, they need a structured framework that does two things. It must acknowledge that every programme exists in its own context and demands unique interpretation. At the same time it must be universally applicable. MSP has been developed with these two priorities in mind. Its framework allows users to consistently manage a huge variety of programmes so that they deliver quality outcomes and lasting benefits. Fusing leadership with management best practice, MSP enables organisations to coordinate their key functions, develop a clear sense of unity and purpose and achieve the strategic cohesion necessary to drive through effective change.
258 pages. ISBN 10: 0113310404; ISBN 13: 9780113310401. paperback, $99.00
Management of Risk: Guidance for Practitioners. 2007 Edition - 2nd Impression with Corrections. Office of Government Commerce (OGC). 2007. Every organisation must find the right balance between opportunities and threats in managing its risks. M_o_R takes a best practice approach, which offers a structured and effective framework for risk management. Its aim is to help organisations to achieve their objectives by first identifying the risks, and then choosing the right response to the threats and opportunities that are created by uncertainty. This publication is invaluable across all organisational activities from strategic, programme, project or operational perspectives.
Providing a route map for risk management, M_o_R brings together key principles, a recommended approach, a set of inter-related processes and pointers to more detailed sources of advice on risk management techniques and specialisms. It also shows how the guidance should be embedded, reviewed and applied differently depending on the nature of the objectives at risk.
The 2007 edition is a major refresh of the M_o_R guidance written in 2002. The framework has been strengthened in the following areas:
169 pp. paperback. ISBN 0113310382; 978113310388. $99.00
IS Management Guides.
Together, the IS Management and Business Change guides offer a full spectrum of guidance on business change issues, from setting direction through organizational change to assessing performance, as well as guidance on acquiring and managing major services. These practical, easy-to-read guides help managers make informed decisions about business change, performance, managing services and strategic management. Produced by the OGC, the government department responsible for ensuring projects run efficiently, the IS Management and Business Change Guides provide invaluable real-world experience in government and beyond. Each guide is structured in a clear, step-by-step way that sets out the issues, questions and techniques relevant to each stage. The Guides are now available as a series in paperback or CD-ROM format.
*IS management and business change guides complete
OGC. 2002. OGC. 2002.
Printed 5-volume set: ISBN 1 90 309129 2 $200.00
CD-ROM 5-volume set: ISBN 1 90 309130 6 $611.00
How to Manage
Business and IT Strategies.
IT is a key part of today's business planning, whether it is used for managing business information or supporting new services to customers. This guide discusses IT in business terms as a means of improving services and reducing costs. This title provides business-focused advice on 'joining up' your organization's IT services with those of other organizations and describes a governance framework that supports the strategic decision-making process. As a result of reading this guide, you should be able to: Draw up strategies that are flexible enough to deal with an uncertain future • Set and manage a strategic direction for your organization that makes best use of IT • Develop a governance framework that covers the policies needed for all aspects of managing IT • Understand and meet the IT-related needs of key stakeholders. Paperback, 100 pp.
Print: ISBN 1 90 309102 0 $50.00
CD-ROM: ISBN 1 90 309116 0 $125.00
to Manage Business Change.
Business change, whether planned or unplanned, must be managed if the organization is to benefit. This guide explains how to manage the key components of business change - the organization, its people, the technology and the external business environment. It also describes the process of managing business change, from the strategies behind it through to new ways of working and the realization of benefits. There is advice on managing the 'people' issues, which typically consume 80% of the resources required for business change. This guide outlines the programme management process described in detail in the companion OGC guidance on PRINCE and Programme Management and Risk. As a result of reading this guide, you will be able to: Identify opportunities for business change that are realistic and achievable and make informed choices in prioritizing these opportunities • Reduce risk and uncertainty about the future • Manage the expectations of staff, customers and other stakeholders • Manage the interdependencies between the organization's structure, its people, its technology and changes in the external environment • Manage, realize and achieve the benefits expected from business change • Manage the transition to new ways of working. Paperback, 100 pp.
Print: ISBN 1 90 309110 1 $50.00
CD-ROM: ISBN 1 90 309114 4 $125.00
to Manage Performance.
Most organizations seek year-on-year improvements as part of their key business targets. This guide (developed in collaboration with the National Audit Office) explains the principles of how to manage your organization's performance by looking to the future as well as measuring your past performance. It describes a performance management framework and techniques for measuring your performance (including the contribution of IT to the business), and identifies the techniques that will help you to achieve improvements. As a result of reading this guide, you will be able to: Position your organization for continuous improvements • Identify the areas in your organization where improvements would do the most good • Draw up a performance management framework that deals with the priorities for your organization • Establish performance measures that relate to your business objectives and intended outcomes. Paperback, 100 pp.
Print: 1 90 309113 6 $50.00
CD-ROM: ISBN 1 90 309122 5 $125.00
to Manage Service Acquisition.
Acquiring services from private sector providers can bring economy, flexibility and innovation to public sector organizations, supporting the business and allowing a better focus on key activities. The process of acquiring services must be managed to ensure that services help the organization achieve its strategic goals, and that value for money is obtained throughout the life of the contract. This guide provides an overview of the process of acquiring a major service, from looking at strategic aims, through determining requirements, the formal procurement process and implementation, and recompetition at the end of a contract. It also briefly covers the important factors in making a commercial arrangement work, both in formal governance and the relationship between customer and provider. This guide complies with the principles of HM Treasury's Green Book and EC procurement rules. Paperback, 100 pp.
Print: ISBN 1 90 309111 X $50.00
CD-ROM: ISBN 1 90 309121 7 $125.00
to Manage Service Provision.
Managing providers and services is all about achieving a realistic balance between what the business wants and what the provider can deliver while maintaining value for money. This guide describes the main components of service management from a business point of view: managing service performance, the working relationship, the contract and changes to requirements. It also provides an outline of the service management tasks that should be carried out by the provider on the customer's behalf. As a result of reading this guide, you will be able to: Identify the critical success factors for effective service management • Manage service performance and quality against what was agreed in the contract • Decide on appropriate arrangements, both formal and informal, for managing the every day working relationship • Deal with planned and unplanned changes to requirements. Paperback, 100 pp.
Print: ISBN 1 90 309112 8 $50.00
CD-ROM: ISBN 1 90 309115 2 $125.00
In Times of Radical Change.
The business perspective on your IT infrastructure.
Brian Johnson, John Stewart & Rene van Veen, CCTA. 1997.
Paperback, 208 pp.
ISBN 0 11 330687 3 $100.00
Arnold van Marmeren, Rene van Veen & John Stewart, CCTA. 1996.
With correction slip dated November 1996. This is one of 3 guides in the series "The Business perspective on your IT infrastructure" from the IT infrastructure library. Paperback, 190 pp.
ISBN 0 11 330679 2 $92.00
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