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Books:
ITIL Lifecycle Publication Suite.
The new core ITIL titles have been commissioned and structure to
be read as a five title series, each building on the work of the other. As
the five core titles reflect the lifecycle of services, their appeal
encompasses the entire spectrum of people involved at any stage of the
framework. So, without being the prime audience, everyone involved will
benefit from access to the entire library.
Publications in the suite:
The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29 per cent against purchasing all five individually ($935.00).
The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. The ITIL Lifecycle Publication Suite contain Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.
The Official Introduction to the ITIL
Service Lifecycle. This official introduction is your gateway to ITIL. It explains the
basic concept of IT service Management and the place of ITIL, introducing
the new lifecycle model, which puts into context all the familiar ITIL
processes from the earlier books. It also serves to illuminate the
background of thr new ITIL structure. This title introduces ITSM and ITIL,
explains why the service lifecycle approach is best practice in today's
ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through
the main principles that govern the new version: lifecycle stages,
governance and decision making, then the principles behind design and
deployment, and operation and optimisation.
Service Strategy.
A view of ITIL that aligns business and IT so that each brings
out the best in the other. It ensures that every element of the
Service Lifecycle is focused on customer outcomes and relates to all
the companion process elements that follow. Subsequent titles in the
core set will link deliverables to meeting the business goals,
requirements and service management principles described in this
publication.
Service Design.
In order to meet the current and future business requirements, Service
Design provides guidance on the production and maintenance of IT policies,
architectures, and documents for the design of appropriate and innovative IT
infrastructure service solutions and processes. ITIL Version 3's (V3)
service lifecycle-based practice incorporates the best of V1 and V2 and
tests current best practice for ITSM. For further information visit
www.best-management-practice.com/ITILRefresh. In order to meet the
current and future business requirements, Service Design provides guidance
on the production and maintenance of IT policies, architectures, and
documents for the design of appropriate and innovative IT infrastructure
service solutions and processes.
Service Transition provides guidance and process activities for the
transition of services in the operational business environment. It covers
the broader, long-term change management role, release and deployment
practices, so that risks, benefits, delivery mechanisms and the support of
ongoing operational services are considered. ITIL Version 3's (V3)
service lifecycle-based practice incorporates the best of V1 and V2 and
tests current best practice for ITSM. Service Transition provides
guidance and process activities for the transition of services in the
operational business environment. It covers the broader, long-term change
management role, release and deployment practices, so that risks, benefits,
delivery mechanisms and the support of ongoing operational services are
considered.
Service Operation.
ITIL Version 3's (V3) service lifecycle-based practice
incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation
introduces, explains and details delivery and control activities to achieve
operational excellence on a day-to-day basis. Readers will find many of the
familiar processes from the former service support and service delivery
books, which have been updated where necessary. Service Operation introduces, explains and details delivery and control
activities to achieve operational excellence on a day-to-day basis. Readers
will find many of the familiar processes from the former service support and
service delivery books, which have been updated where necessary.
Continual Service Improvement.
ITIL Version 3's (V3) service lifecycle-based practice
incorporates the best of V1 and V2 and tests current best practice for
ITSM. Alongside the delivery of consistent, repeatable process
activities as part of service quality, ITIL has always emphasised the
importance of continual improvements. Focusing on the process elements
involved in identifying and introducing service management
improvements, this publication also deals with issues surrounding
service retirement. Alongside the delivery of consistent, repeatable process activities as
part of service quality, ITIL has always emphasised the importance of
continual improvements. Focusing on the process elements involved in
identifying and introducing service management improvements, this
publication also deals with issues surrounding service retirement.
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